Introduction
When it came to choosing between Planet Casino and Mr Spin Casino, players faced two distinctly different online gambling experiences. Planet Casino brought a futuristic, space-themed adventure with over 1,300 games from top-tier providers, while Mr Spin carved out a unique niche with 100% exclusive, in-house developed games and an all-mobile approach. Both casinos operated in the UK market but have since closed operations – Planet Casino exited the UK market in December 2022, and Mr Spin ceased operations in September 2023.
This comparison examines what each casino offered during their operational years, helping you understand the key differences in game selection, bonuses, payment methods, and overall player experience. Whether you’re researching for educational purposes or simply curious about how these two operators stacked up against each other, this guide covers everything you need to know.
What made these casinos worth comparing:
- Completely different game development approaches
- Contrasting bonus structures and wagering requirements
- Unique mobile strategies
- Different regulatory histories
- Distinct target audiences
Quick Comparison Table
| Feature | Planet Casino | Mr Spin Casino |
|---|---|---|
| Welcome Bonus | Up to £1,500 + 200 Free Spins | 50 Free Spins (No Deposit Required) |
| Total Games | 1,300–1,500+ | 50–77 |
| Game Providers | 15+ providers (NetEnt, Microgaming, etc.) | 100% InTouch Games (Exclusive) |
| Payment Speed | 1–3 days (e-wallets) | 1–4 days (after verification) |
| License | MGA + UKGC (historical) | UKGC only |
| Mobile App | No (Browser-based) | Yes (Dedicated apps available) |
| Min. Deposit | £10 | £3–£5 |
| Live Casino | Yes (67+ tables) | No |
Licensing and Regulation
Planet Casino
Planet Casino operated under dual licensing from the Malta Gaming Authority (MGA) and formerly held a UK Gambling Commission licence. The MGA licence (MGA/B2C/314/2015) was issued in August 2016, providing a solid regulatory foundation. However, their regulatory history wasn’t spotless. In July 2020, the UKGC temporarily suspended parent company Genesis Global Limited’s operating licence due to anti-money laundering and social responsibility compliance issues. The suspension was lifted in October 2020 after remedial actions, but Genesis Global ultimately returned their UKGC licence in December 2022 and exited the UK market entirely.
Games were tested by iTech Labs and GLI, with RNG certification through individual provider certifications. The casino maintained GDPR compliance and SSL encryption, though specific encryption bit levels weren’t publicly disclosed. Responsible gambling tools included deposit limits, loss limits, self-exclusion, and reality checks, with links to GamCare and GambleAware.
Key regulatory points:
- Legitimate MGA licensing maintained throughout operations
- UKGC licence suspension in 2020 (later reinstated)
- Voluntary exit from UK market in December 2022
- Part of Genesis Global network with 12+ sister casinos
- Genesis Affiliate program was blacklisted for unethical practices
Mr Spin Casino
Mr Spin operated exclusively under a UK Gambling Commission licence (Licence Number 2091), which reflected its UK-focused approach. However, the casino’s regulatory history was significantly more problematic. InTouch Games Limited, the parent company, faced escalating regulatory action:
- 2019: £2.2 million settlement for regulatory failures
- March 2021: £3.4 million fine for social responsibility, money laundering, and marketing failures
- January 2023: £6.1 million fine for anti-money laundering and social responsibility breaches
- September 2023: Operating licence suspended and subsequently surrendered
The pattern of escalating fines totalling over £11.7 million demonstrated serious compliance failures, including inadequate interaction with problem gambling customers, insufficient AML procedures, and unfair bonus terms.
Despite these issues, Mr Spin maintained strong technical standards while operational. All games used Random Number Generators verified by UKGC-approved independent laboratories, and the casino held GamCare certification. Data protection included 256-bit TLS v1.2 encryption with comprehensive responsible gambling tools.
Key regulatory points:
- UKGC-only licensing
- Multiple major fines totalling £11.7 million
- Serious AML and social responsibility failures
- Licence suspended September 2023, surrendered days later
- GamCare certified operator
Verdict: While both casinos faced regulatory challenges, Planet Casino’s issues were resolved and remained compliant under MGA licensing. Mr Spin’s escalating regulatory failures ultimately led to licence surrender, representing a far more serious pattern of non-compliance.
Security and Safety
Technical Security
Both casinos took player security seriously from a technical standpoint.
Planet Casino employed SSL encryption technology, though the specific bit level wasn’t publicly disclosed. The platform used secure payment processing through established providers and maintained standard firewall protection. KYC verification processes were mandatory before first withdrawal, requiring players to submit identification documents. Session management followed industry standards, and the casino maintained GDPR compliance throughout its operations.
Mr Spin Casino went further with transparency, explicitly stating their use of 256-bit TLS v1.2 (Transport Layer Security) encryption – one of the strongest encryption standards available. All banking transactions used industry-standard encryption, and KYC verification was rigorously enforced (perhaps too rigorously, according to player complaints). Account verification included mobile phone number confirmation via SMS, with automatic logout features for added security.
Responsible Gambling Tools
Both platforms offered comprehensive responsible gambling features:
Planet Casino:
- Daily, weekly, and monthly deposit limits
- Loss limits
- Session time limits
- Self-exclusion with various duration options
- Reality check reminders
- Cooling-off periods
- Links to GamCare, GambleAware, and BeGambleAware
Mr Spin Casino:
- Daily, weekly, and monthly deposit limits
- Loss limits
- Session time limits with pop-up reminders
- Self-exclusion (automatically extended to all InTouch Games brands)
- Reality check notifications showing play duration
- Cooling-off periods
- Links to GamCare, GambleAware, GamStop, and IBAS
Unique features:
- Mr Spin’s self-exclusion extended across all seven InTouch Games brands (mFortune, PocketWin, Dr Slot, Casino2020, Bonus Boss, Jammy Monkey)
- Planet Casino offered a “Reserve” feature for bankroll management – players could move funds to a separate pot
Verdict: Mr Spin edges ahead on technical security transparency with clearly stated 256-bit TLS v1.2 encryption. However, the irony is stark – despite better technical security, Mr Spin’s actual regulatory failures in protecting vulnerable players undermined these technical safeguards.
Game Selection and Software Providers
This is where the two casinos diverged most dramatically.
Planet Casino: The Variety Giant
Planet Casino operated as a traditional online casino powerhouse, offering an extensive library of 1,300-1,500+ games on desktop and 500+ on mobile. The casino partnered with over 15 premium software providers, creating a diverse gaming ecosystem.
Slots (1,000-1,047+ titles)
- Providers: NetEnt, Microgaming, Play’n GO, Pragmatic Play, Yggdrasil, Push Gaming, Evolution Gaming, Quickspin, Red Tiger Gaming, Big Time Gaming, iSoftBet, Skywind Group, NYX Gaming, Gamomat, Oryx Gaming, ELK Studios, Realistic Games, Nextgen Gaming, Pariplay, Playson
- Progressive Jackpots: 67 progressive games with combined prizes exceeding £18 million
- Popular titles: Starburst, Book of Dead, Gonzo’s Quest, Mega Moolah, Bonanza, Reactoonz, Dead or Alive II, Jurassic Park, Thunderstruck II, Fire Joker, Mega Fortune, Hall of Gods
The slot selection covered every possible preference – from classic fruit machines to modern video slots, from low to high volatility, from penny stakes to high-roller games. The inclusion of mega-jackpot progressives from Microgaming (Mega Moolah network) and NetEnt meant life-changing wins were always on the table.
Table Games (67+ including live options)
- Multiple blackjack variants
- European, American, and French roulette
- Baccarat (standard and live)
- Casino Hold’em and various video poker variants
- Betting limits varied to accommodate all budgets
Live Casino (67+ tables)
- Primary provider: Evolution Gaming (industry leader)
- Additional provider: Ezugi
- Live blackjack, roulette, baccarat, poker
- Game shows including Monopoly Live and Dream Catcher
- High-definition streaming with professional dealers
- Wide betting range including VIP tables
- Exclusive: Green Diamond Blackjack (exclusive live game)
Specialty Games:
- Video poker (multiple variants)
- Bingo
- Scratch cards (Microgaming)
- Keno
RTP Considerations: While specific RTP information wasn’t prominently displayed, there were concerns that Genesis Global chose lower RTP settings for some Play’n GO slots (93-94% instead of the standard 96-97%), which is worth noting for value-conscious players.
Mr Spin Casino: The Exclusive Innovator
Mr Spin took a radically different approach – every single game was developed in-house by InTouch Games. This meant you couldn’t play these games anywhere else.
Slots (50-70+ exclusive titles)
- Provider: 100% InTouch Games (exclusive development)
- Progressive Jackpots: ALL slots were progressive jackpot games
- Mega Jackpot: Network-wide progressive seeded at £100,000
- Popular exclusive titles: Reel Royalty, Arabian Nights, Astro Spinner, Casino Crops, Wild Treasure Reels, Aladdin’s Magic Lamp, Coins of Fortune, Woodstock Slots, Bake & Win, Vegas Twilight, Fishin’ for Wins, Fruity Booty, Golden Guardians, Treasure Tomb, Shamrock Holmes Walking Wilds, Dog Detectives, Frankenstein Monster Mash-Up
The unique selling point here was clear: every single slot offered progressive jackpot potential. The network Mega Jackpot was shared across all InTouch Games brands, creating a substantial prize pool. Games featured creative themes and often included innovative hybrid elements, like roulette mini-games built into slot gameplay.
RTP Range: 94.01% – 95.5% average, with some slots reaching 98%. Progressive jackpot games typically run at lower base RTPs (industry standard), as a portion of each bet contributes to the jackpot pool.
Table Games (2-3 variants only)
- European Roulette
- Roulette Gold Mobile (single zero)
- Various coin sizes for different stake levels
Live Casino: None available
Bingo (4 rooms)
- 90-ball bingo
- Rooms: Lucky 7s, Plum, Watermelon, Wild
- Ticket prices: £0.10 to £1.50
- Progressive jackpots for full house in 40 calls or less
- Mega Jackpot for full house in 31 calls or less (seeded at £10,000)
Other Games: No video poker, scratch cards, or virtual sports
New Game Releases: Mr Spin released a new exclusive game every month during operations, keeping the content fresh for regular players.
Comparison Verdict
These casinos served completely different player types:
Planet Casino wins for:
- Sheer game variety (1,300+ vs 77)
- Live casino enthusiasts (67+ tables vs none)
- Table game players (67+ vs 3)
- Players who want familiar, proven titles
- Those seeking variety in software providers
- Video poker and specialty game fans
Mr Spin wins for:
- Progressive jackpot hunters (ALL slots had progressives)
- Players seeking unique content unavailable elsewhere
- Bingo enthusiasts (Planet Casino offered no bingo)
- Mobile-first players
- Those who enjoy trying new games regularly
If you wanted depth, breadth, and live gaming, Planet Casino was the clear winner. If you wanted every spin to count towards a progressive jackpot and enjoyed discovering unique games, Mr Spin’s exclusive approach had its appeal.
User Experience and Website Design
Planet Casino: Futuristic Space Odyssey
Planet Casino embraced a bold, futuristic space theme that immediately set it apart visually. The design featured a dark purple/blue space-scape background, creating what the casino marketed as “your personalized playground.” The aesthetic was hyper-modern and high-energy, designed to make players feel like they were exploring a digital universe.
Navigation:
- Clean, modern layout despite the elaborate theme
- Hamburger menu in top left corner for easy access
- Search bar for quick game finding
- Games filterable by provider, title, and category
- Clear categorization: “Hot Games,” “Slots and Jackpots,” “Live Casino,” “Casino Games”
Performance:
- Fast loading speeds reported by users
- Smooth game performance
- Generally stable platform
- Occasional isolated complaints about bonuses not loading properly
Registration:
- Standard multi-step process
- Required info: name, email, preferred currency, address, date of birth
- KYC documents needed before first withdrawal
- Completion time: a few minutes
Demo mode was available for most slots, allowing players to test games before committing real money (some restrictions applied for UK players on certain titles).
The design successfully balanced visual appeal with functionality. While the space theme was prominent, it never interfered with game access or site navigation. The platform felt modern and professional, targeting players who appreciated contemporary design.
Mr Spin Casino: Mobile-First Simplicity
Mr Spin took the complete opposite approach – simple, bright, and entirely mobile-focused. The design was cartoonish and playful, with vibrant colours creating a fun, casual atmosphere. This wasn’t trying to be sophisticated; it was trying to be approachable and entertaining.
Navigation:
- Minimalist, streamlined interface
- No cluttered menus or complicated structures
- Games displayed on homepage with tabs for “Most Popular” and “Mega Jackpot”
- Simple organization by game type (slots, bingo, roulette)
- Mobile-first design philosophy throughout
Performance:
- Excellent mobile performance
- Quick loading times
- Smooth gameplay optimized for touchscreens
- Minimal technical issues reported
Registration:
- Simple, quick sign-up process
- SMS confirmation required for mobile number verification
- Quick account setup designed for mobile users
- KYC verification required before withdrawals (this became a major pain point)
Unique Features:
- Individual games could be downloaded as separate apps and added to device home screens
- Clean interface with minimal distractions
- Designed specifically for mobile users from the ground up
Visual Design: The cartoonish, colourful aesthetic appealed to casual players looking for light entertainment. The design wasn’t trying to compete with sophisticated desktop casinos – it acknowledged its mobile roots and embraced them fully.
Verdict
Planet Casino offered a more immersive, feature-rich experience suited to players who wanted a full online casino experience with all the bells and whistles. The space theme was well-executed and the platform handled its massive game library efficiently.
Mr Spin excelled at what it set out to do – provide a stripped-down, mobile-optimized experience that was quick, simple, and fun. The playful design matched its target audience of casual mobile gamers perfectly.
Choose Planet Casino if you wanted a desktop-quality experience with sophisticated design. Choose Mr Spin if you wanted mobile gaming that was fast, simple, and focused entirely on the games themselves.
Mobile Compatibility
Planet Casino: Browser-Based Flexibility
Planet Casino didn’t offer dedicated mobile apps but provided a fully optimized, responsive mobile website that adapted seamlessly to smartphones and tablets.
Mobile Access:
- Responsive mobile website fully optimized
- No iOS or Android apps
- Instant browser-based play
- Compatible with all modern mobile browsers
Game Selection:
- Approximately 500+ games on mobile (30-40% of desktop library)
- All major titles available including progressive jackpots
- Full live casino support on mobile
- Touch interface optimized for game controls
Performance:
- Smooth gameplay reported
- Good performance on both smartphones and tablets
- No need to download large apps
- Instant access through any mobile browser
Features:
- Same payment methods as desktop
- Full account management
- Deposit and withdrawal functionality identical to desktop
- Responsive design maintained functionality across devices
The lack of dedicated apps was both a strength and weakness. On the positive side, players didn’t need to use device storage or worry about app updates. On the negative side, some players prefer the dedicated experience and faster access that native apps provide.
Mr Spin Casino: Mobile-First Pioneer
Mr Spin was built mobile-first from day one. The entire platform was designed primarily for mobile users, making it one of the most mobile-optimized casinos in the market during its operation.
Mobile Access:
- Responsive mobile website
- Dedicated iOS and Android apps available
- Individual games could be downloaded as standalone apps
- Apps could be added directly to device home screen for instant access
Game Selection:
- 100% of games available on mobile (native mobile games)
- No reduction in game library between desktop and mobile
- All features accessible on mobile devices
- Exclusive mobile-optimized bingo rooms
Performance:
- Exceptional mobile performance (consistently praised)
- Fast loading times
- Smooth touch interface
- Games developed specifically for mobile screens
- Optimized for portrait and landscape modes
Features:
- Pay by phone billing (unique mobile deposit method)
- Mobile bill payments integration
- SMS verification for account security
- Full functionality maintained on mobile
Unique Mobile Advantages:
- Games designed from scratch for mobile play
- Touch controls were primary control method, not an afterthought
- Downloadable game apps for offline access to favourites
- Smaller file sizes optimized for mobile data usage
Verdict
Mr Spin dominated mobile compatibility. Its entire business model was built around mobile-first gaming, and it showed. The ability to download individual game apps, combined with exceptional mobile performance, made it the clear winner for mobile-focused players.
Planet Casino offered solid mobile functionality through its responsive website but couldn’t match Mr Spin’s mobile-native approach. The 500+ mobile games were substantial, but representing only 30-40% of the desktop library showed the platform was designed desktop-first, mobile-second.
For dedicated mobile players, Mr Spin was purpose-built for your needs. For players who valued having the full game library available regardless of device, Planet Casino’s desktop-centric approach was limiting on mobile.
Bonuses and Promotions
Planet Casino: The High Roller Welcome
Planet Casino offered one of the more generous welcome packages in the market, clearly targeting players willing to make substantial deposits.
Welcome Bonus:
- Package: Up to £1,500 + 200 Free Spins
- Structure: Multi-deposit bonus spread across first deposits
- Free Spins: Distributed as part of welcome package
- Minimum Deposit: £10
Wagering Requirements:
- Standard playthrough requirements applied (specific multiplier not detailed in sources)
- Time limits to meet requirements
- Game contribution percentages varied
- Maximum bet restrictions when using bonus funds
Important Restrictions:
- E-wallet deposits (Skrill, Neteller) were EXCLUDED from welcome bonuses
- This was a significant limitation for players preferring e-wallet banking
Ongoing Promotions:
- Reload bonuses for existing players
- Drops & Wins tournaments
- “Must fall” jackpots
- Seasonal promotions
- Fortune Wheel feature
VIP Glow Loyalty Program:
- Level-based system
- Comp points earned through play
- VIP benefits unlockable through progression
- Energy charge bar visible in account showing progress
- Personalized rewards
- Exclusive VIP benefits (specific tier structure not fully detailed)
Bonus Transparency Issues: Numerous player complaints indicated that bonus terms weren’t always clearly communicated. Players frequently had winnings confiscated for breaching terms they claimed weren’t obvious. This was a recurring theme in negative reviews.
Mr Spin Casino: The No-Deposit Appeal
Mr Spin took a completely different promotional approach, focusing on accessibility and no-deposit offers rather than massive match bonuses.
Welcome Bonus:
- 50 Free Spins – No Deposit Required
- Players received 50 free spins just for registering
- No initial deposit needed to claim
- Low barrier to entry for new players
Maximum Bonus Withdrawal:
- £50 maximum withdrawal from bonus winnings
- This was a major point of contention in player reviews
- Many players felt this cap was excessively restrictive
Wagering Requirements:
- 40x wagering on bonus winnings
- Considered high by industry standards
- Time limits applied to meet requirements
Deposit Bonuses:
- Ongoing deposit match offers
- Reload bonuses for existing players
- Minimum deposit: £3-£5 (very accessible)
Loyalty Rewards:
- Comp points system
- Progress-based rewards
- Tier structure for regular players
- Cashback offers
Critical Bonus Mechanics:
- Cashable credit used before bonus credit – This confused many players who didn’t realize their real money balance would be used first
- Bonus terms violations were strictly enforced
- Many players reported having winnings confiscated for breaching terms
Wagering Requirements Context: The 40x wagering requirement was on the higher end of industry standards. Combined with the £50 maximum bonus withdrawal, the actual value of bonuses was significantly limited compared to what promotional materials suggested.
Comparison Verdict
These bonus structures targeted completely different player profiles:
Planet Casino wins for:
- High rollers (up to £1,500 in bonuses)
- Players making larger deposits
- Those seeking substantial bonus amounts
- Free spins enthusiasts (200 spins)
- Players comfortable with e-wallet exclusions
Mr Spin wins for:
- Casual players (no deposit required)
- Low-risk trial (try before depositing)
- Small deposit players (£3-£5 minimum)
- Those who value immediate access over maximum value
Important considerations:
- Both casinos had complaints about bonus term clarity
- Both enforced terms strictly, leading to confiscated winnings
- Mr Spin’s £50 maximum withdrawal severely limited bonus value
- Planet Casino’s e-wallet exclusion frustrated many players
- Neither casino was particularly transparent about terms
Honest assessment: Both casinos had problematic bonus practices. Planet Casino offered more value on paper but excluded e-wallet users. Mr Spin offered easier access but capped winnings severely. The complaints about both suggest bonus terms were deliberately complex and strictly enforced, catching players unaware.
Payment Methods and Banking
Planet Casino: Traditional Banking Options
Deposit Methods:
- Credit/Debit cards (Visa, Mastercard)
- E-wallets: Skrill, Neteller, PayPal
- Bank transfers
- Prepaid cards and vouchers
- Minimum deposit: £10
- Deposit processing: Instant
Withdrawal Methods:
- Same methods as deposits available
- E-wallets: 1-3 business days
- Credit/Debit cards: 3-5 business days
- Bank transfers: 3-7 business days
- Minimum withdrawal: Varied by method
Withdrawal Process:
- KYC verification required before first withdrawal
- Document verification could take several days
- Multiple documents required (ID, proof of address, payment method verification)
Fees:
- Withdrawal fees up to 2.49% applied
- This was uncommon in the UK market and generated player complaints
- No deposit fees
Withdrawal Limits:
- Daily/weekly/monthly limits applied
- Specific limits not detailed in sources
- VIP players potentially had higher limits
Currency Support:
- Multiple currencies supported
- GBP primary for UK players
- Currency conversion fees may have applied
Key Pain Points:
- Verification process frequently caused significant delays (most common complaint)
- Players reported documents being requested repeatedly
- Some players experienced funds “disappearing” during verification
- Withdrawal fees were unusual for UK market
- E-wallet deposits excluded from welcome bonuses
Mr Spin Casino: Mobile-Centric Banking
Deposit Methods:
- Credit/Debit cards (Visa, Mastercard, Maestro)
- Pay by phone billing (unique feature – charge to mobile phone bill)
- E-wallets (limited compared to competitors)
- Prepaid cards
- Minimum deposit: £3-£5 (very accessible)
- Deposit processing: Instant
Pay by Phone Billing: This was Mr Spin’s standout payment feature. Players could deposit directly through their mobile phone bill or pay-as-you-go credit. This made the casino particularly accessible for mobile users and those without traditional banking access.
Withdrawal Methods:
- Credit/Debit cards
- Bank transfers
- E-wallets (where available)
- Processing time: Advertised 1-4 business days
Withdrawal Process:
- KYC verification rigorously enforced
- Multiple ID checks required
- Phone billing verification requirements
- SMS confirmation needed
Fees:
- No withdrawal fees mentioned
- No deposit fees
Withdrawal Limits:
- £50 maximum withdrawal from bonus winnings
- Standard withdrawal limits applied to real money wins
- Daily/weekly limits in place
Currency Support:
- GBP primary (UK-focused operation)
- Limited multi-currency support
Critical Issues:
- Excessive verification requests – The most complained-about aspect
- Players reported being asked for same documents multiple times
- Verification delays stretched beyond advertised timeframes
- Some players reported withdrawal requests denied or delayed indefinitely
- Account lockouts during verification process
Unique Feature:
- No wagering on deposits – Players could withdraw unspent deposits anytime without restrictions (a genuinely player-friendly feature)
Comparison Verdict
Planet Casino wins for:
- Payment method variety
- E-wallet options (PayPal, Skrill, Neteller)
- International currency support
- Faster e-wallet withdrawals (when processed)
Mr Spin wins for:
- Lower minimum deposits (£3-£5 vs £10)
- Pay by phone billing innovation
- No withdrawal fees
- No wagering on unspent deposits
Major Issues: Both casinos had serious problems with verification and withdrawal processes. Planet Casino charged unusual withdrawal fees and excluded e-wallet users from bonuses. Mr Spin’s verification process was notoriously problematic, with players frequently complaining about repeated document requests and lengthy delays.
Honest verdict: Neither casino excelled at payments. Both had verification issues that frustrated players, and both enforced processes that generated substantial complaints. The pay by phone billing at Mr Spin was innovative, but execution problems undermined its value.
Customer Support
Planet Casino: Standard Multi-Channel Support
Support Channels:
- Live chat
- Email support
- Phone support (availability varied)
Availability:
- Customer service available daily
- Specific 24/7 status not confirmed in sources
- Response times varied
Support Quality:
- Mixed player feedback
- Some praised responsiveness
- Others reported inconsistent service quality
- Average response time: 3 days (according to AskGamblers)
Help Resources:
- FAQ section available
- Help center with common topics
- Game guides within game selection
- Responsible gambling resources
Language Support:
- English primary
- Additional languages: Swedish, Norwegian, Finnish, German, Canadian French
- Multilingual support reflected Genesis Global’s multi-market operation
Common Support Issues:
- Bonus-related inquiries
- Verification process questions
- Withdrawal status requests
- Technical issues
Player Feedback: Mixed reviews suggested support quality varied significantly. Some players received prompt, helpful responses, while others reported unhelpful or slow service. The 3-day average response time was slower than industry leaders.
Mr Spin Casino: 24/7 UK-Based Support
Support Channels:
- Live chat (24/7)
- Email support
- Phone support
- FAQ/Help center
Availability:
- 24/7 customer support (confirmed)
- UK-based support team
- Round-the-clock availability was a major selling point
Support Quality:
- Generally praised for friendliness
- Responsive when reached
- Helpful for basic inquiries
- However: Struggled with verification and withdrawal disputes
- Support could become defensive during complaints
Help Resources:
- Comprehensive FAQ section
- Game guides and feature explanations on game pages
- Responsible gambling tools and information
- Links to support organizations (GamCare, GambleAware, GamStop, IBAS)
Language Support:
- English only (UK-focused operation)
Dispute Resolution:
- IBAS (Independent Betting Adjudication Service) available for escalation
- Active responses on Trustpilot to reviews
- Attempted to resolve complaints (with mixed success)
Player Feedback Themes: Positive feedback highlighted the 24/7 availability and friendly approach. Negative feedback focused on the casino’s handling of verification disputes and withdrawal issues. When things went smoothly, support was excellent. When disputes arose, players felt support became obstructive rather than helpful.
Comparison Verdict
Mr Spin wins for:
- 24/7 confirmed availability
- UK-based support team
- Accessibility (always reachable)
- Friendliness and approachability
Planet Casino wins for:
- Multi-language support
- More international player accommodation
Reality check: Both casinos had support that functioned well for basic queries but struggled with complex issues. The fundamental problem wasn’t support staff competence – it was that both casinos had verification and withdrawal processes that generated legitimate player frustration. Support teams were left defending problematic policies rather than solving problems.
Mr Spin’s 24/7 UK-based support was superior on paper, but the volume of complaints about unresolved verification issues suggests availability didn’t translate to effective problem resolution.
Odds, RTP, and House Edge
Planet Casino: Provider-Standard RTPs (Mostly)
Slot RTPs:
- RTPs varied by game and provider
- Specific RTP information not prominently displayed
- Industry-standard RTPs expected from major providers
- Concern: Genesis Global reportedly chose lower RTP settings for some Play’n GO slots (93-94% instead of standard 96-97%)
Table Game House Edges:
- Standard house edges for roulette, blackjack, baccarat
- European Roulette: 2.7% house edge
- American Roulette: 5.26% house edge
- Blackjack: Varied by variant and rules
Transparency:
- Fair to poor RTP transparency
- Information not prominently displayed on games
- Players needed to check individual game info screens
- Below industry best practices for disclosure
Progressive Jackpots:
- 67 progressive games
- Combined prizes exceeding £18 million
- Mega Moolah, Mega Fortune, Hall of Gods included
- Progressive games naturally have lower base RTPs (portion goes to jackpot)
Industry Comparison: Average to slightly below average. The concern about lower RTP settings on Play’n GO games was significant, as operators can choose from multiple RTP configurations. Players couldn’t easily verify which version was active.
Mr Spin Casino: Competitive Progressive Slots
Slot RTPs:
- RTP Range: 94.01% – 95.5% average
- Some slots reached 98%
- Progressive jackpot games (all slots) typically run lower base RTPs
- RTP information not consistently displayed
Why Lower RTPs Made Sense: Every single slot at Mr Spin was a progressive jackpot game. Progressive games inherently have lower base RTPs because a percentage of each bet contributes to the growing jackpot pool. The 94-95.5% range was reasonable for progressive slots.
Table Game House Edges:
- European Roulette available (2.7% house edge)
- Limited table game selection meant fewer options
Bingo RTPs:
- Bingo games have variable RTPs depending on number of players
- Ticket prices: £0.10 to £1.50
- Progressive jackpots added value
Transparency:
- Poor RTP disclosure
- Information not readily available to players
- Had to search for RTP details
- Below best practices for transparency
Unique Value Proposition: The network Mega Jackpot seeded at £100,000 meant every spin contributed to potential life-changing wins. For progressive jackpot hunters, the lower base RTPs were offset by jackpot opportunities.
Comparison Verdict
For RTP transparency: Neither casino excelled. Both failed to prominently display RTP information, forcing players to hunt for details.
For actual RTP values:
- Planet Casino should have offered better RTPs on non-progressive games, but the lower Play’n GO settings were concerning
- Mr Spin’s 94-95.5% range was appropriate for progressive slots but left non-jackpot players with below-average returns
For value:
- Planet Casino’s 67 progressives with £18m+ combined jackpots offered better variety
- Mr Spin’s approach (ALL slots progressive) was unique but limited choice
Honest assessment: Neither casino prioritized RTP transparency, which is problematic. Planet Casino should have offered better returns on non-progressive games. Mr Spin’s all-progressive model justified lower RTPs but limited player choice. If RTP transparency and optimal returns were priorities, both casinos fell short of industry leaders.
Additional Features
Planet Casino: The Full Casino Experience
Tournaments and Competitive Gaming:
- Drops & Wins tournaments
- “Must fall” jackpots with countdown timers
- Competitive slot play
- Leaderboard competitions
Gamification Elements:
- VIP Glow level system with progression
- Energy charge bar showing account progress
- Unlockable VIP benefits through play
- Fortune Wheel rewards
- Personalized gaming experience
Unique Features:
- Reserve option: Players could move funds to a separate pot for bankroll management (genuinely useful feature)
- Futuristic space theme created immersive atmosphere
- Personalization embedded throughout experience
- Green Diamond Blackjack (exclusive live game)
Brand Network:
- Part of Genesis Global family (12 brands)
- Sister casinos: Casino Cruise, Spinit, Sloty, Vegas Hero, Genesis Casino, Casino Joy, Spela, Pelaa, Casino Gods, Kassu, Casoola
- Cross-promotion opportunities
Technology:
- No VR/AR features
- Standard online casino technology
- Mobile-optimized but not mobile-first
Mr Spin Casino: Mobile Gaming Innovation
Progressive Jackpot Network:
- Network-wide Mega Jackpot seeded at £100,000
- Shared across all InTouch Games brands
- ALL slots connected to progressive network
- Bingo progressive jackpots (full house in 40 calls or less)
Mobile Innovation:
- Individual games as downloadable apps
- Games added directly to device home screen
- Mobile-first design from conception
- Hybrid game features (roulette mini-games in slots)
Content Strategy:
- Monthly new game releases
- 100% exclusive in-house development
- Unique games unavailable anywhere else
- Creative themes and mechanics
Brand Network:
- InTouch Games family of seven brands
- Sister casinos: mFortune, PocketWin, Dr Slot, Casino2020, Bonus Boss, Jammy Monkey
- Self-exclusion extended across all brands
Social Features:
- Minimal social integration
- Focus on individual gaming experience
- Email and social media game announcements
Technology:
- Pay by phone billing integration
- SMS verification systems
- Mobile bill payment technology
- Game development focused on mobile processors
Comparison Verdict
Planet Casino offered:
- More comprehensive feature set
- Better gamification (VIP Glow, tournaments)
- Live casino experience
- Larger brand network
- Traditional online casino bells and whistles
Mr Spin offered:
- More innovative mobile technology
- Unique exclusive content
- Progressive jackpots on every game
- Simpler, focused experience
- Regular new game releases
Choose Planet Casino if you wanted: A feature-rich, full online casino experience with live games, tournaments, and extensive gamification.
Choose Mr Spin if you wanted: Innovative mobile gaming with exclusive content and progressive jackpots on every spin.
Pros and Cons Comparison
User Reviews and Reputation
Planet Casino: Mixed Legacy
Operating Period: May 2020 – December 2022 (UK market)
Overall Reputation:
- Mid-tier casino in competitive market
- Part of established Genesis Global network (legitimacy factor)
- No specific industry awards mentioned
- Approximately 3-3.5/5 average rating across platforms
Positive Player Feedback:
- Extensive game selection praised (1,300+ games)
- Quality software providers valued
- Fast payouts once verification completed
- Attractive welcome bonus package noted
- User-friendly, modern website design
- Multiple payment methods appreciated
Negative Player Feedback: Most Common Complaints:
- Verification process delays (most frequent complaint)
- Withdrawal processing times
- Customer support quality inconsistent
- Bonus terms violations leading to confiscation
- E-wallet deposits excluded from bonuses
- Withdrawal fees unpopular
- Funds “disappearing” during verification
- Bonus terms not clearly communicated
Serious Issues:
- Withheld winnings due to alleged bonus breaches
- Account lockouts during verification
- Withdrawal method restrictions
- Complaints about strict terms enforcement
Resolution Track Record:
- Active on review sites (Trustpilot, AskGamblers)
- Responded to complaints regularly
- 3-day average response time
- Mixed resolution outcomes
- Generally attempted resolution but strict on enforcement
Community Sentiment: Mixed sentiment in gambling forums. Players appreciated game variety but warned about verification processes and bonus terms. The UKGC licence suspension in 2020 and subsequent exit from UK market in 2022 raised questions about long-term commitment.
Mr Spin Casino: Controversial Reputation
Operating Period: 2016-2017 to September 2023
Overall Reputation:
- Established but controversial
- GamCare certified operator
- Mid-tier UK mobile casino niche
- Approximately 2.5-3.5/5 average rating
- 790+ Trustpilot reviews (polarized opinions)
Positive Player Feedback:
- Unique, exclusive games unavailable elsewhere
- Excellent mobile performance
- 24/7 friendly customer support
- Progressive jackpot opportunities on all slots
- Simple, easy interface
- No deposit bonus (50 free spins)
- Fast withdrawals when verification smooth
- Low deposit requirements (accessible)
Negative Player Feedback: Most Common Complaints:
- Excessive ID verification requests (most frequent)
- Withdrawal delays and denials
- £50 maximum bonus withdrawal (restrictive)
- Complex, unclear bonus terms
- Games perceived as “rigged” (low RTP perception)
- 40x wagering requirements too high
- Cashable credit used before bonus credit (confusing)
- Phone billing verification requirements
Serious Issues:
- Some players reported not receiving withdrawals
- Account closures without clear explanation
- Funds withheld due to verification issues
- Allegations of deliberately delaying payouts
- Requests for same documents multiple times
Regulatory History Impact: The pattern of escalating fines was severe:
- 2019: £2.2m fine
- 2021: £3.4m fine
- 2023: £6.1m fine
- Total: £11.7+ million in regulatory penalties
This demonstrated serious, ongoing compliance failures in anti-money laundering and player protection – ultimately leading to licence suspension and surrender.
Resolution Track Record:
- Active on Trustpilot responding to reviews
- Many players reported ongoing unresolved issues
- Mixed resolution rate
- IBAS available for disputes
- Multiple complaints to Gambling Commission before closure
Community Sentiment: Reddit and forums showed mixed to negative sentiment, with frequent warnings about verification and withdrawal issues. While some players enjoyed the unique games, many cautioned about the hassles involved in actually withdrawing winnings.
Reputation Comparison Verdict
Both casinos had troubled reputations, but for different reasons:
Planet Casino’s issues:
- Verification delays and withdrawal fees
- Bonus term disputes
- Temporary licence suspension (later resolved)
- Part of larger corporate structure
Mr Spin’s issues:
- Escalating regulatory failures
- Serious AML and social responsibility breaches
- Pattern of non-compliance leading to closure
- Verification and withdrawal nightmares
Honest assessment: Neither casino had a stellar reputation, but Mr Spin’s £11.7 million in fines and ultimate licence surrender represented far more serious problems. Planet Casino had typical online casino complaints (verification, bonuses, fees) but remained compliant under MGA licensing. Mr Spin’s issues were fundamental regulatory failures that endangered vulnerable players.
Final Verdict and Recommendations
When Planet Casino and Mr Spin Casino were operational, they represented two radically different approaches to online gambling. One offered breadth, sophistication, and variety; the other offered exclusivity, simplicity, and mobile innovation.
Overall Assessment
Planet Casino was the choice for players who wanted a comprehensive online casino experience. With 1,300+ games from premium providers, 67 live casino tables, progressive jackpots exceeding £18 million, and a futuristic space-themed platform, it delivered the full package. The generous welcome bonus (up to £1,500 + 200 free spins) targeted serious players willing to make substantial deposits. However, withdrawal fees, e-wallet bonus exclusions, verification delays, and the 2020 UKGC licence suspension left a tarnished reputation.
Mr Spin Casino carved a unique niche as a mobile-first casino with 100% exclusive, in-house developed games. Every slot offered progressive jackpot potential, with a network Mega Jackpot seeded at £100,000. The no-deposit bonus (50 free spins), low minimum deposits (£3-£5), and pay by phone billing made it highly accessible. Yet the limited game selection (50-77 games), absence of live casino, £50 maximum bonus withdrawal, and most critically – the £11.7 million in regulatory fines and eventual licence surrender – revealed serious operational problems.
Best Choice for Different Player Types
Planet Casino was better for:
- Slot variety enthusiasts: 1,000+ slots vs 50-77
- Live casino players: 67+ Evolution Gaming tables vs none
- Table game fans: 67+ table games vs 2-3
- High rollers: Up to £1,500 in bonuses vs £50 max bonus withdrawal
- Software provider loyalty: NetEnt, Microgaming, Play’n GO fans
- Desktop players: Full-featured desktop experience
- Progressive jackpot variety: 67 different progressives to choose from
Mr Spin Casino was better for:
- Mobile-only players: Purpose-built mobile-first platform
- Progressive jackpot hunters: ALL slots had progressives
- Exclusive content seekers: 100% unique, unavailable-elsewhere games
- Casual players: Low £3-£5 minimum deposits
- No-deposit bonus hunters: 50 free spins, no deposit required
- Bingo enthusiasts: 4 bingo rooms with progressives (Planet Casino had none)
- Pay by phone users: Mobile billing integration
- New game enthusiasts: Monthly new releases
Key Deciding Factors
Choose Planet Casino if you prioritized:
- Maximum game variety and choice
- Live dealer gaming
- Multiple software providers
- Larger bonus amounts (despite restrictions)
- Desktop gaming quality
- Comprehensive online casino experience
Choose Mr Spin if you prioritized:
- Mobile gaming above all else
- Progressive jackpots on every spin
- Exclusive games unavailable elsewhere
- Lower deposits and lower risk entry
- Simplicity and ease of use
- Trying new games regularly
The Uncomfortable Truth
Both casinos had significant problems that can’t be ignored:
Planet Casino:
- Unusual withdrawal fees for UK market
- E-wallet bonus exclusions
- Verification delays causing player frustration
- Strict bonus enforcement leading to confiscations
- Lower RTP settings on some games
- Temporary licence suspension in 2020
- Exit from UK market in 2022
Mr Spin:
- £11.7 million in regulatory fines
- Serious anti-money laundering failures
- Social responsibility breaches
- Licence suspended and surrendered
- Excessive verification requests
- £50 maximum bonus withdrawal (extremely restrictive)
- Limited game selection
- No live casino
Final Recommendation
If both casinos were still operational today and you had to choose, Planet Casino would be the safer choice despite its flaws. While it had typical online casino issues (verification, fees, bonus disputes), it maintained legitimate MGA licensing and remained operationally compliant. The game selection, live casino, and overall feature set provided significantly more value.
Mr Spin’s innovative mobile-first approach and exclusive content were admirable, but the pattern of escalating regulatory failures ultimately proved the casino had serious operational problems. The £11.7 million in fines wasn’t just bad luck – it demonstrated ongoing failures to protect vulnerable players and maintain proper anti-money laundering procedures.
For educational purposes, both casinos offer lessons:
- Planet Casino shows that even legitimate, well-funded operations need clear bonus terms and fair withdrawal processes
- Mr Spin demonstrates that innovation and unique content can’t compensate for fundamental regulatory compliance failures
The UK gambling market demands high standards for player protection, transparency, and responsible gambling. Neither casino fully met these standards, but Planet Casino’s issues were operational problems, while Mr Spin’s were existential compliance failures.
Which casino had better bonuses?
Which had faster withdrawals?
Which was better for mobile play?
Which had more games?
Which was more trustworthy?
Which offered better customer support?
Which casino was better for beginners?
Last Updated: October 2025
Disclaimer: This article provides educational information about Planet Casino and Mr Spin Casino’s historical operations. Planet Casino exited the UK market in December 2022, and Mr Spin Casino ceased operations in September 2023. Neither casino is currently available to players. This comparison is for informational and educational purposes only. Always gamble responsibly and only at licensed, regulated casinos.
